Online Bill Pay FAQ

Online Bill Payment is now available HERE!

Electronic Payments Frequently Asked Questions
The El Toro Water District (ETWD) works with Paymentus Corporation, a third party automated payment service, to offer payment options for customers interested in paying their bill online using the Internet or by using an automated phone service. Paymentus accepts Visa, MasterCard, Discover, and electronic checks. Paymentus will charge a convenience fee for each transaction.

What information will I need to make an electronic payment?

• Five (5) digit account number
• Seven (7) digit service ID number
• Amount you wish to pay
• Credit card or Check routing information

How will my payment be confirmed?
ETWD receives immediate confirmation of payments made via the Internet and payments made over the phone. You will receive a confirmation number of the successful payment at time of the transaction. Your payment will post to your account on the next business day. For questions about your payment, contact our customer service department at 949-837-0660 during normal business hours.

What is the amount of the convenience fee?
The Paymentus convenience fee will be collected in addition to the bill payment total. Paymentus charges $3.95 per transaction with a maximum transaction amount of $250. If additional transactions are required, addtional convienience fees will necessarily be charged.

Why is a convenience fee required?
Charge card companies charge businesses, like ETWD, a percentage of the payment for processing services. In fairness to all of our customers, we need to ensure that the customers who want the convenience of paying with a charge card, pay for the service. ETWD does not profit from this service.

There are other low cost or no-cost means to pay your ETWD bill, including autopay, writing a check, or placing a payment in our drop box at our main office.

Is ETWD getting any part of the convenience fee?
ETWD does NOT receive any part of the convenience fee. Paymentus is an independent company that provides a service for ETWD customers.

What is an automatic bank draft and how do I sign up for this payment plan to pay my utility bill?
Another popular method of payment is our Automatic Payment Plan. With this plan, a monthly bill will still be mailed to you (it will be marked ’Paid by Bank Draft’).  On your due date the funds will be drawn from your checking or savings account. Great for people on the go!  Download the Autopay Authorization form now, or pick one up at our main office. You can also request to have the form mailed to you by calling customer service at 949-837-7050 option 6 during normal business hours. There are no additional fees to use this payment option.

I have received a service disconnect notice for being behind on my bill. Can I still pay online and have my payment posted in time?
We recommend that you make your payment at our general office (24251 Los Alisos Blvd., Lake Forest) by use of cash or check. We will be able to post the payment to the account immediately and remove you from the disconnect list. Payments of this type must be made prior to the final payment due date listed on the disconnect notice.

Additionally, you can make an electronic payment online at this web site (www.etwd.com) or by phone (1-877-565-3804). Once payment has been made, you will need to contact customer service at 949-837-7050 option 6 during normal business hours with your payment confirmation number to prevent your service from being disconnected or to re-establish service if it has already been disconnected. The electronic payment must cover the entire past due amount. Additional reconnection fees may apply.

How do I make a payment by telephone?
Dial the toll free number, 1-877-565-3804, and follow the operator prompts for the type of payment that you wish to make.

How can I get more information on electronic payments?
If you have any questions please give us a call at 949-837-7050 option 6 during normal business hours.